FAQs
Where do you ship?
We ship domestically and internationally. Domestic and international shipping varies based on order and location. International shipping duties may apply.
What payment methods do you accept?
We accept, Mastercard, Visa, Amex, and PayPal.
How can I check the status of my order?
You’ll receive a confirmation after purchase #yay - and a follow-up email once your item has been shipped with a tracking number.
Do you accept returns?
We understand that there may be issues with your order and do offer a return policy within 30 days.
For more information on returns, click here.
Can I change my order?
If any changes need to be made to your order before you have received your shipping email, feel free to contact us at hello@zillahapparel.com and we’ll do our best to help you sort it out.
Do you accept exchanges?
Although we try our best to provide sizing information we can appreciate that once you actually try on the garment it may not do you justice. That’s why we’re more than happy to offer an exchange policy to get you into the right fit.
For more information on exchanges, click here.